| Category | Question | Answer |
|---|---|---|
| Migration event | ||
| Migration details | What are the implications to me during Change over? | The Change over will occur during the weekend and so shouldn't affect those who are not working outside of usual hours. |
| Migration details | Will essential services be available in the ways we need them? | Yes, there will be some change freezes but the migration will occur over a weekend when systems are not needed. |
| Migration details | Will my Portal customers be able to use the portal during the migration weekend? | No, you will need to communicate to your customers that the Portal will not be available during the migration weekend. |
| Migration details | How will we use the services in the future? | The services will be used in the same way, just with some cosmetic changes and minor functionality differences. |
| Jira | ||
| Jira | What is a Parent of a ticket and why can't I see Epic link? | Epic link has been removed in Cloud and replaced with Parent link. There should be no need to update your filters, dashboards where you use 'Epic' link as these should automatically be updated. For more information please click here |
| Jira | How can I quickly add a comment in Jira to a ticket? | You can add a comment using keyboard shortcut 'm'. To find more shortcuts |
| Jira | What other shortcuts are available? | If you select the help ? icon it will allow you to view keyboard shortcuts:
|
| Jira | Where can I view my boards now? | From the side bar - select 'Projects' and the relevant project and all boards will be listed beneath. |
| Jira | Dashboards - will they be migrated as is? | Dashboards may be broken as there are a number of 'gadgets' that don't exist in the cloud. You will need to reconfigure your dashboard with appropriate gadgets available. Known gadgets not available in cloud:
|
| Jira | Will my automation rules be migrated? | Automation rules are manually recreated. If you notice any are not working as expected post migration, the Project admin, rule owner or digital tools will be able to support you. |
| Jira | I use JMWE (Jira Misc Workflow Extensions) - will those be migrated over. | The main difference between JMWE for Jira Data Center/Server and JMWE for Jira Cloud extensions is that Data Center uses Groovy scripting whereas Cloud uses a combination of Nunjucks and Jira expressions. These will be updated accordingly during migration and should work as expected. |
| Jira | Advanced Roadmaps - will all of my data be migrated over? | These are referred to as 'Plans' in Cloud. Most data will be migrated over but there are some limitations e.g. private filters, unsaved scenario data, saved views. You will need to manually recreate those. Feature differences can be found here |
| Jira | What is JQL | Jira query language. You can search and filter using this - there is no change to this from Data centre. It works in the same way. Guidance found here: Unlock Advanced Search with Jira Query Language (JQL) |
| Jira | What does JSM mean? | Jira Service Management. A Project specifically for Service desk projects. |
| Jira | Can I still create a personal dashboard? | Yes, you can still create a personal dashboard in Jira Cloud. |
| Jira - Rest API | Will Rest API remain the same? | Details to follow |
| Project Admin - Jira | Project roles - How do I add users to my Jira project? | This is found under 'People' in Jira Cloud (previously 'Users and Roles') |
| Jira - XRay | Xray - will all of my Xray data be migrated? | Xray data will be migrated over. There will be some differences in the look, layout of Xray in Cloud and some reports have been removed by the vendor in Cloud. More information can be found here |
| Project Admin - Jira | Default assignee and Project lead - where can I view them? | This can now be seen under Project settings and 'Summary' |
| Jira | Loop transitions - Will they still be availalbe? | Loop transitions will not show in the workflow but in a new action menu beside the transition menu. This is the view you will see in Cloud:
Previously in Cloud:
|
| Jira Boards | Boards with no location - Cloud In Data Centre, boards can be shared and have no concept of a location - i.e. 6 Projects, all sharing the same board. In Cloud, a board can only have one location. All Boards Migrate but the location associated with the board will be either; The one project in the Filter that drives the board data OR If the board pulls data from more than one project then the board owner (user) in DC or The Filter owner user will become the 'Boards Location' in the cloud. | If you share a board in DC and in the cloud the board is not in your project Find the board from 'Boards>All Boards' If the board already has a project location that is not your project, Copy the board, rename the board and set the location to your project. The same filter will drive the board. Guidance on Setting board location and copying a board is below; |
| Jira | Are there plans to clean up data pre or post migration? | Yes, we will review data and configuration post migration. |
| EazyBI reports | Will I still be able to access my EazyBI reports | Yes you will, there are some differences which you can see here: For more detailed information please visit the vendor page: Feature Difference Documentations
|
| Confluence | ||
| Confluence | Will my public space be available on the Cloud | Yes, this will remain the same. If a public space was in Data Centre then it will remain the same when we migrate. |
| Jira/Confluence | Help option | This is a useful feature to help you and will change what it suggests depending on where you are in the page/space/project |
| Confluence | New Feature - Automations | This is a NEW feature allows you to create automation within Confluence. For more information click here |
| Confluence | Create new pages quickly in your space. | A Quick way to create - click the 3 dots (...) by a page tree and select to create a page. |
| Confluence | How do I Re-order the pages in my space? | You can now reorder pages on your space by dragging and dropping whilst on your space. |
| Confluence | How do I manage my space permissions? | You can manage your space access if you are a space admin by selecting 'Space settings' from the side-bar and then go to 'Space access' |
| Confluence | What are the Old and New Editors in Confluence? | The new editor in Confluence gives more functionality. Migrated pages will migrate over with the old editor but you can select to update to the 'New Editor' during page updates. Changing to the New Editor should be treated with caution as this could lead to a loss of functionality of the page if content is not supported by the new editor. **reach out to digital tools to support as your content might be impacted when updating to New Editor** |
| Confluence - Aura | Aura data will be migrated over but will need to be manually configured | Currently working on a solution to migrate those over as they won't migrate over. |
| Confluence | Will my Confluence Favourites be migrated? | No, you will need to reset your favourites. |
| Confluence | Will I be able to access some confluence spaces anonymously as I could before? (Portal-only users) | In Cloud, UKHSA security team's decision was to restrict any Confluence space from being anonymously accessible. This means that the Confluence spaces that were used in the JSM projects will not be available to the customers, so no results from pages from those spaces will appear on the search. |
| Confluence | I used a Personal Space in Confluence in Data Centre - will I still be able to access it? | Personal spaces will not be migrated. You should copy/save any required information into a page within your current team/project space. (you can choose to restrict access to the page if necessary) |
| Confluence | What are whiteboards in Confluence? | https://www.atlassian.com/software/confluence/whiteboards |
| Confluence | Will Table, filter and Charts migrate over? | Yes, there should be no differences. |
General | ||
| Avatar | Will my avatar be migrated? | No, The avatars that the users had on the server will. not be migrated into Cloud, so you will need to re-add it manually. |
AI feature | What are the "AI" features I can see? | These features are disabled for UKHSA although you will still be able to see the 'AI' icon. |
Dark mode | Will dark mode be available? | yes - you can change this in your general settings as follows:
|
| Jira and Confluence | Will Confluence Space Shortcuts be migrated? | No, Shortcuts will be lost and the Project/Space admins will need to recreate these post migration. We recommend you record which shortcuts you currently have before migration to make recreation easier afterwards. |
| Portal users | I'm a portal only user and use a specific URL to raise a ticket with the service desk, will this be the same in cloud? | In cloud the URL will be different and will be shared ahead of go live. |
| Portal users | How will my Portal customers sign in to the Portal? | |
| Jira Service Management | ||
| JSM | What are Assets? | Assets replaces 'Elements Connect' . You can view details on our Learning Hub and also view information from Atlassian here |
| JSM Terminology | Can you clarify some of the terminology in a JSM project? | Agent An Agent is a person who operates and works on a JSM Project to provide the service Customer A Customer is a person who logs requests for service within JSM Portal The Portal is where a customer can view requests (issues/tickets) or create new request. The portal is also where approvals can be actioned. |
| JSM | Can I Bulk transition tickets in a JSM project? | Yes, you can now select multiple tickets to bulk transition or bulk approve. |
| JSM | What are Forms? | Forms are really useful for dynamic forms you want your customers to complete. More information can be found on the Atlassian site here |
| JSM | Will my JSM reports be migrated over? | Yes your JSM reports will be migrated over. |
| JSM | Will my customers see a difference when we migrate to cloud? | No, the portal will remain the same for your customers. Just a new URL. |
| JSM | How will our Portal users access the Service Desk Portal? | They will access in the same way with the new URL. |
| JSM | What will happen when a customer responds to an old email during the migration window? | The issue ID remains the same when we migrate, so the comment will be added to the ticket as normal. |
| JSM | My project has Canned Responses set up, will these work the same in cloud? | The configured canned responses cannot be migrated automatically to Cloud, we will be re-creating these for you post migration. |
| JSM | Where can I see my Customers? | This has been renamed 'Directories' Functionality still the same. This is where you will add customers to give portal access and add organisations and add customers to organisations. Organisations allow customers to view all tickets raised by members of that organisation which can benefit some customer groups |
| JSM | How can I manage my queues more efficiently? | You can now 'star' your queue so that your favourites are easy to access. |
| JSM | How do I see the board view in my JSM project? | Views can be configured by Jira Admins so you can see calendar or board views in your JSM project via Project settings. |
| JSM | Are reports available in my JSM project? | Yes reports can be configured. There are a number of default reports, details can be found here. You can also customise |
| JSM | What is the widget feature? | Widgets are a new feature in Cloud. Follow this link for more information. There is also a video you can watch to help you Youtube video - JSM widget |
✅ System Status - No known issues ✅
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