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The process of getting new content published
All new content must go through the above process. You must ensure:
- publications go through the Gateway process
- content is approved by the Comms team
- content adheres to the PHE publications standard
Once content has been published, please raise a ticket on JIRA Service Desk.
You should use this ticket to:
- explain the task that needs to be completed
- communicate with the content team on the progress of the task
- relay any feedback
Due to the recent system update, only registered JIRA users are now able to use all features of the JIRA service desk.
Registering for a JIRA account
If you do not have a JIRA account, you will need to register.
Please enter your PHE email address, password, and your full name i.e. 'John Smith'
You will then receive a confirmation email with your details.
Once you are all set up and registered, please access the Service Desk with your username and password.
Submitting a new ticket on JIRA Service Desk
Please visit the Service Desk and select one of the following options:
- submit 2i
- update content
- request new content
- ask a question
What should be included in the form
At a minimum, the content team will need to know:
- details of the content that needs to be published
- the intended format - publication, press release
- the date the content needs to be published, or the embargo date
Please remember to include details of:
- who will be using the content, and the reason they need access
- the lead point of contact for the content
- relevant links, including the existing location of the content (please include a web link, or URL)
Example of a completed request form
Securing sign-off to publish content
Before your content is published, please ensure:
- you have reviewed the final content
- the relevant press officer has been notified that the content is being published
- you have secured sign-off from your manager, or the subject lead
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