I work within the Halo Service Team providing technical service and support to the Test & Trace user community.
Jira and Confluence are tools I use as key part of my daily work. They are central to project work, service desk management and technical support.
About me
My role:
- I work as part of the Halo team, responsible for the technical service initiated by the Test & Trace organisation
- I work within the service operations desk.
What is important to me:
- I want to be aware of what is changing ahead of time so that I can ensure that my work is not disrupted when the changes are made.
- I rely heavily on Jira and Confluence, so any differences between server and cloud have the potential to disrupt my work.
Preferred channels:
- Slack
- Town Halls
- Direct engagement where required
Impacts
What's in it for me:
- Better housekeeping – removing unused apps and plug-ins.
- Quicker and more efficient sign-on process through SSO
Impacts I may experience:
- Some apps, plug-ins and integrations will not be available in the Cloud.
- Those that are still available may display a reduced functionality compared to Jira server.
- The current use of most affected apps is very light touch, this means that either another app can be used or the changes are of no impact.
- There will be alterations in look and feel within the tools.