Tip |
---|
You're reading an article from PHE's web content knowledge base - the best place to find answers to your content questions. To browse more useful articles, visit our home page. |
We don't publish content on GOV.UK using a questions and answers format.
Section | |
---|---|
|
Why we prefer not to use FAQs
The reasons are:
- FAQs are difficult for users to read
- they do not perform well in search results
- they make it difficult to locate information quickly
- there is often duplicate content provided elsewhere on GOV.UK
- it is often better to improve existing content
Event transcripts
The only exception is when we are required to publish the transcript of a question and answer event, for transparency reasons.
- in this case, full details of the event would need to be provided
- the information should also be accompanied by well-structured guidance
Panel | ||||
---|---|---|---|---|
| ||||
Learn more
|
Tip |
---|
We hope this article was useful. To share this article with a colleague, please send them this link: https://confluence.collab.test-and-trace.nhs.uk/x/d4IlI You can also return to the home page to browse more articles on knowledge base. |