How to access GovDelivery

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GovDelivery is an email tool that enables you to send out bulletins and alerts.

Make a request for access to GovDelivery

If you need a GovDelivery account, please follow these steps:

check with your team if you can use an existing GovDelivery account
if no account exists, submit a service desk ticket https://jira.collab.test-and-trace.nhs.uk/servicedesk/customer/portal/10 using the 'Request GovDelivery Support' option
provide us with the required information (see below).

Once your account is set up, we will arrange a training session with you.

Required information

Please provide:

name and email address of the main contact for the GovDelivery topic
how frequently you would like email bulletins to be sent
size of the subscriber list
topic name that users will see in the list of available subscriptions (for example - 'Diabetes Prevention' or 'Health Protection Report')
topic description text (a sentence or 2)
topic ‘from address’ in the format topicname@public.govdelivery.com that users will receive the bulletins from, save to their ‘safe sender’ list so it avoids spam triggers
topic admins to prepare the template, test and send bulletins, keep data up to date taking into account GDPR regulations, and alter content/the template here necessary in line with reporting outcomes – we recommend 2 or 3 to cover absences. We'll need names and email addresses