This section contains information on:
how to register for the JIRA Service Desk
how to use the Jira Service Desk and raise tickets
The JIRA GOV.UK service desk is now the preferred way to communicate with the publishing team.
If you need a new piece of content created and published, or existing content edited, or just want a review of planned content to check that it conforms with UKHSA style and accessibility guidelines, you must create a Jira ticket.
As soon as it's created, a Jira ticket comes through to the Publishing team inbox where it is automatically assigned a Gateway number, and is then assigned to a member of the team who will be in touch about next steps.
The Jira system allows you to:
- create a ticket and a Gateway number
- be assigned a member of the team to manage the work
- track the progress of your ticket
- communicate with members of the Publishing team about work in progress
- make any ongoing changes to the job
- view what stage of the process your ticket has reached
- be kept informed by email alerts whenever a new comment is posted on the Jira ticket
- receive an email alert when the work is published