How to make a content request using JIRA Service Desk

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The process of getting new content published

All new content must go through the above process. You must ensure:

• publications go through the Gateway process
• content is approved by the Comms team
• content adheres to the PHE publications standard

Once content has been published, please raise a ticket on JIRA Service Desk.

You should use this ticket to:

• explain the task that needs to be completed
• communicate with the content team on the progress of the task
• relay any feedback

If you do not have a JIra Service Desk account, you will need to register.

Submitting a new ticket on JIRA Service Desk

Please visit the Service Desk and select one of the following options:

• submit 2i
• update content
• request new content
• ask a question

What should be included in the form

At a minimum, the content team will need to know:

• details of the content that needs to be published
• the intended format - publication, press release
• the date the content needs to be published, or the embargo date

Please remember to include details of:

• who will be using the content, and the reason they need access
• the lead point of contact for the content
• relevant links, including the existing location of the content (please include a web link, or URL)

Example of a completed request form

Securing sign-off to publish content

Before your content is published, please ensure:

• you have reviewed the final content
• the relevant press officer has been notified that the content is being published
• you have secured sign-off from your manager, or the subject lead

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