GovDelivery is an email tool that enables you to send out bulletins and alerts.
Make a request for access to GovDelivery
If you need a GovDelivery account, please follow these steps:
- check with your team if you can use an existing GovDelivery account
- if no account exists, submit a service desk ticket https://jira.collab.test-and-trace.nhs.uk/servicedesk/customer/portal/10 using the 'Request GovDelivery Support' option
- provide us with the required information (see below).
Once your account is set up, we will arrange a training session with you.
Required information
Send the text below to anyone requesting a GovDelivery topic:
You can book a training session on GovDelivery:
https://support.granicus.com/s/article/Live-Training it'll give you an overview of the system and will show you what is possible, and if it meets your requirements.
Once you have attended the training please let us know if you wish to continue with creating a topic for your bulletins. We can then get this set up for you.
We require the following:
- name and email address of the main contact for the GovDelivery topic
- how frequently you would like email bulletins to be sent
- size of the subscriber list
- topic name that users will see in the list of available subscriptions (for example - 'Diabetes Prevention' or 'Health Protection Report')
- topic description text (a sentence or 2)
- topic ‘from address’ in the format topicname@public.govdelivery.com that users will receive the bulletins from, save to their ‘safe sender’ list so it avoids spam triggers
- topic admins to prepare the template, test and send bulletins, keep data up to date with GDPR regulations, and alter content/the template where necessary in line with reporting outcomes – we recommend 2 or 3 to cover absences. We'll need names and email addresses
Learn more
- Learn how to use GovDelivery at the Communications Cloud Support Centre
- Access the GovDelivery Communications Suite homepage