Update from Technology

Go Live is Monday 22 April (9am)

Downtime - Jira/Confluence will be unavailable from Friday 19 April at 3pm until Monday 22 April at 9am.

Please scroll down the page for more information and FAQs

PRE MIGRATION (before 22 April)

Change Freeze

Change Freeze for for both ex-PHE and Test and Trace from 2 April until 19 April.

From 2 April we ask that:

You continue to use Jira and Confluence but ensure that you do not create:

  • New configuration items (custom fields, workflow automations, scripts and add-ins).
  • New projects or spaces.
  • New add-ons configuration changes

From Friday 12th April we ask that:

You do not create any new QAlity test cases to allow us to prepare the export file.

POST MIGRATION - from MONDAY 22 APRIL

How to access Jira and Confluence

The ex PHE system will be closed after Friday 19 April (3pm). All content will be migrated. Please use the following links to continue to access Jira / Confluence:

Jira - https://jira.collab.test-and-trace.nhs.uk/login.jsp

Confluence - https://confluence.collab.test-and-trace.nhs.uk/login.action

Customer Portal - https://jira.collab.test-and-trace.nhs.uk/servicedesk/customer/portals


Change to log on (ex PHE users)

You will need to click 'log in with Azure AD'

Support - from Monday 22 April

From 22 April,  the Digital Tools portal will be closed. All Jira/Confluence users (PHE and T&T) will need to raise any support requests via Service Now

For immediate post migration support (22-26 April) – please use one of the following channels:


For general / non-urgent support from 22 April

Please use Service Now instead of Digital Tools Portal:

1. Request/query: Need something new - Jira/Confluence - UKHSA Service Portal (service-now.com)
2. Something isn't working: Something has broken - Test and Trace Business Applications Fault - UKHSA Service Portal (service-now.com)


If you do not have a UKHSA account - please use the following channels for support:


FREQUENTLY ASKED QUESTIONS AND LINK TO CONTACT FORM CAN BE FOUND BELOW

Jira Service Management - New email

If you use email to raise tickets, you'll need to use the new email address —  the old ones will be disconnected.

Please see FAQ section for how to ensure these are updated


Background

During 2023 the Atlassian Consolidation project made significant progress in preparing the former Public Health England and Test and Trace instances of Jira and Confluence for consolidation to Cloud.

The consolidation of these tools is of utmost importance in moving forward as one UKHSA and bringing significant financial, productivity and user experience benefits.

As you will recall from late 2023, the consolidation to Cloud hit a data governance related issue which prevented the implementation as planned. This was disappointing for the team who had worked so hard to build readiness for the implementation, but most importantly, frustrating for the many users across the Agency that use these tools in their day-to-day work.

The security of UKHSA data is of paramount importance, and since the project was paused in October, the Technology and Data Governance teams have been assessing all possible options to move forward with the consolidation and drive the intended benefits.

There is increasing immediacy to reach a solution as the legacy PHE Atlassian support is approaching the end of its support contract.

It has been agreed by Leadership that at this point, the most viable solution is to consolidate Public Health England and Test and Trace into a single UKHSA data centre for Confluence and Jira. We want to take this opportunity to thank you for your patience and to apologise for any frustration or uncertainty created by the pause of this work. 

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