Make a content request in JIRA Service Desk

In This Article

The process of getting new content published

All new content must go through the above process. You must ensure:

• publications go through the Gateway process
• content is approved by the Comms team
• content adheres to the PHE publications standard

Once content is ready for upload, you will need to let us know using the JIRA Service Desk.

Register for a JIRA account

If you do not have a JIRA account, you will need to register.

Please enter your PHE email address, password, and your full name i.e. 'John Smith'.

You will then receive a confirmation email with your details.

Once you are all set up and registered, please access the Service Desk with your username and password.

If you have any problems with JIRA, please refer to the JIRA & Agile Knowledge Base for support.

Submitting a new ticket on JIRA Service Desk

Please visit the Service Desk and select one of the following options:

• submit 2i
• update content
• request new content
• ask a question
• request GovDelivery support

What should be included in the form

At a minimum, the content team will need to know:

• details of the content that needs to be published
• the intended format - publication, press release
• the date the content needs to be published, or the embargo date

Please remember to include details of:

• who will be using the content, and the reason they need access
• the lead point of contact for the content
• relevant links, including the existing location of the content (please include a web link, or URL)

Example of a completed request form

What to do after you have submitted your ticket

Once you have submitted your ticket, you can continue to use Service Desk for communication about the job.

Please keep all correspondence in the 'comments' on the ticket, and do not switch to email.

What to do before your content is published

Before your content is published, please ensure:

• you have reviewed the final content
• the relevant press officer has been notified that the content is being published
• you have secured sign-off from your manager, or the subject lead

After your content is published

The team will:

• notify you that the content has been published, or scheduled
• answer any questions you may have
• close the ticket 

The ticket can be re-opened if there are any small changes to be made, i.e. minor spelling or grammar amends.

However if you have more substantive changes, such as making significant changes to text or images, or changing important dates or contact details, please open a new ticket.

Time delays when publishing via Whitehall Publisher

The Government Digital Service (GDS) has advised that Whitehall Publisher can sometimes experience delays of up to 30 minutes when adding new content to the GOV.UK live site.

Please try refreshing your browser if content has been published and it is not currently displaying. You can also clear your cache.