You're reading an article from PHE's web content knowledge base - the best place to find answers to your content questions.
To browse more useful articles, visit our home page.
JIRA Service Desk is a convenient way to manage your content request.
Service Desk allows you to:
- track the progress of your ticket
- provide feedback on the work to date
- see who is handling your request
- view what stage of the process your ticket has reached
A new ticket is logged in Service Desk
You can make a content request using the Service Desk.
This will create a new ticket in the Service Desk. The ticket is marked as Open
Your ticket is assigned to a member of the GOV.UK content team
The ticket will be assigned to a member of the GOV.UK Digital Content Team to process.
When the ticket has been assigned it will be marked as In Progress. This change will show up in 'Activity'
The content team will be in touch with any questions on the ticket
If the content team has any questions, they will be added to the ticket and the status will change to Awaiting Feedback
The message will show up in the request window.
