As a leader, you play a crucial role in preparing your team for the change. You will do so by cascading relevant information and updates, and in providing reassurance, and highlighting any issues that may arise.
Know and understand how to communicate the change to your team using the Key Message Framework
Provide a briefing and Q&A for your team using the Engagement Toolkit
Join the User Community to keep up to date with latest news and readiness activities
Keep the conversation going through team meetings, cascading information on progress
Encourage engagement in the Pulse Checks, and keep an eye out for readiness updates
Make time for SMEs within your team to participate in UAT, so any local reports, dashboards and specific use cases can be assured