You can provide us with information by logging into your application on the portal and adding a comment on the request at any time. We will respond to your comment as soon as possible.
If we require further information we will add a comment on the request. You will receive an email notification that your ticket has been updated.
You will receive automated reminders until your response has been received and your application has moved onto the next stage.
You can add a comment on the request at any time to contact the Support Unit about your application. You can also attach documents such as updated application forms or other supporting information as requested.
You can view the applications that you have submitted under Requests in the top left corner of the screen when on the portal. You can also view all of your open applications here: https://jira.collab.test-and-trace.nhs.uk/servicedesk/customer/user/requests?status=open
You can also reply to the email notification you receive to respond to us. If you are the original recipient of the notification then your response will be automatically added to the application. If the notification is forwarded on to others their response will not be received.
If you want to share notifications with colleagues or have colleagues respond on your behalf, please add them to the application rather than forwarding the notification.
You do not need to copy in the ARSAC email address or email the ARSAC Support Unit directly outside of the system.
All written communication regarding an application must be added to the application online.
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