We no longer don't publish content on GOV.UK using a questions and answers format
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Why we prefer not to use FAQs
The reasons are:
- FAQs are difficult for users to read
- headings are not front-loaded, so are difficult to scan
- they do not perform well in search results
- they make it difficult to locate information quickly
- there is often duplicate content provided elsewhere on GOV.UK
- it is often better to improve existing content
Event transcripts
The only exception is when we are required to publish the transcript of a question and answer event, for transparency reasons.
- in this case, full details of the event would need to be provided
- the information should also be accompanied by well-structured guidance
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Learn more
- Why we prefer HTML to PDF
- GOV.UK guidance on structuring your content
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