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Raise a request

Go to the service desk portal - https://jira.collab.test-and-trace.nhs.uk/servicedesk/customer/portal/12

At the bottom of the page select one of the two options depending on whether you have devolved author access to Whitehall publisher or not.

If you do, select the second option, if you do not, select the top one.

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Standard Gateway Submission

Complete as many of the fields as possible. At a minimum, the content team will need to know:

• details of the content that needs to be published
• the intended format - publication, press release
• the date the content needs to be published, or the embargo date

Please also include details of:

• who will be using the content, and the reason they need access
• the lead point of contact for the content
• relevant links, including the existing

When you submit a brief to the content team, it is important that we are provided with a complete brief that covers all the important information. This ensures that we can progress your brief efficiently.

Before you submit a new brief, please run through the checklist below and ensure that your brief has covered all of the relevant points.  

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Explain the brief

Create a new ticket in JIRA and then add in the following details:

•  What kind of content needs to be published - is it a publication, a consultation, a news item or a set of statistics.
•  Who will be using this content
•  Why do they need access to the content, and how will it help them
•  When does the content need to be published
•  Where should the content be published when it has been signed off
•  In your own words, what do we need to know about this new content? (Please explain in 140 characters maximum)

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Add important links and contacts

At the bottom of the JIRA ticket, please include these details:

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• location of the content (please include

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• a web link, or URL)

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Then click Create.

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This will create a new ticket in the Service Desk.

The ticket will be marked as Open.

What to do after you have submitted your ticket

Once you have submitted your ticket, you will receive email notifications as the work progresses through key stages, for example when:

• the ticket is assigned a number
• is assigned to a member of the Publishing team
• moves through the process from Backlog, to Assigned, to In Progress and so on.

Correspondence on the ticket

There is sometimes email correspondence or phone calls about aspects of a ticket.

It is important that notes of any decisions relevant to the ticket are added to it via Comments.

What to do before your content is published

Before your content is published, please ensure:

• you have reviewed the final content
• the relevant press officer has been notified that the content is being published
• you have secured

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Review and approvals

When the new content is ready, we will need you to provide these approvals:

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• sign-off from your manager, or the subject lead

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