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You've reached the Getting Started section of the web content knowledge base.
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This section contains information on:
how to register for the JIRA Service Desk
how to use the Jira Service Desk and raise tickets
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Go back to the main menu to see our full list of articles.
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The JIRA GOV.UK service desk is now the preferred way to communicate with the publishing team.
If you need a new piece of content created and published, or existing content edited, or just want a review of planned content to check that it conforms with UKHSA style and accessibility guidelines, you must create a Jira ticket.
As soon as it's created, a Jira ticket comes through to the Publishing team inbox where it is automatically assigned a Gateway number, and is then assigned to a member of the team who will be in touch about next steps.
The Jira system allows you to:
- create a ticket and a Gateway number
- be assigned a member of the team to manage the work
- track the progress of your ticket
- communicate with members of the Publishing team about work in progress
- make any ongoing changes to the job
- view what stage of the process your ticket has reached
- be kept informed by email alerts whenever a new comment is posted on the Jira ticket
- receive an email alert when the work is published