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This gives you a basic overview of the system dashboard. What you see on the left and right-hand side menus will depend on your access permissions.
- Resetting your password
- Sign up to the weekly training session https://support.granicus.com/s/article/Live-Training?p=&q=training&c=Communications+and+Content+Suite&at=Live+Training&aid=kA246000000M6KhCAK&an=000003231
Reporting (videos do not have sound) https://drive.google.com/file/d/1UStscrSysH8Zn2dIgsIey65duOPZgUkM/view
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Topic specific report https://drive.google.com/file/d/11QMzp23N4RfA3TJtWKMPHV3xwYrsKd-l/view
Note: The below links will not work in Internet Explorer.
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Useful bits to note
- There are three types of links in the system that can be added to your bulletins: regular (for a URL), mailto (for email addresses) and back to top (takes the reader to the top of the email).
- You must add the prefix http:// or https:// to a URL within your bulletins. Without it the user will receive a 404 error.
- When adding content into your bulletin, pressing SHIFT and Enter after a sentence will add in a line break rather than just pressing enter which gives you a paragraph break (a larger space).
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No matter which area of the system you are in, the support link is your best friend. It is relevant to the specific page/area you are looking at. Note: We advise people to first look at this before contacting the team with any queries.
https://support.granicus.com/s/contactsupport
- Jurisdiction / Agency = Public Health England
- Product Suite = govDelivery Suite
- Product = govDelivery
- Has your IT department made any network or security changes recently? = No (unless you are aware of any changes made)
On the support website, click on the GovDelivery communications Cloud option
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Type your query into the search box, for example, ‘Add new subscribers’ or ‘Send a test’. The How To instructions will appear in the left-hand list.
If you need to crop your image to the correct size for the template and you don’t have access to Photoshop you can use Microsoft Office Picture Manager - How to video.
Where possible, publish your diagrams using the SVG image format - this will allow users to zoom in and out. (NOTE: This info is taken from GOV.UK and relates to images used on a website)
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