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Raise a request
Go to the service desk portal - https://jira.collab.test-and-trace.nhs.uk/servicedesk/customer/portal/12
At the bottom of the page select one of the two options depending on whether you have devolved author access to Whitehall publisher or not.
If you do, select the second option, if you do not, select the top one.
Standard Gateway Submission
Complete as many of the fields as possible. At a minimum, the content team will need to know:
- details of the content that needs to be published
- the intended format - publication, press release
- the date the content needs to be published, or the embargo date
Please also include details of:
- who will be using the content, and the reason they need access
- the lead point of contact for the content
- relevant links, including the existing location of the content (please include a web link, or URL)
Then click Create.
This will create a new ticket in the Service Desk.
The ticket will be marked as Open.
What to do after you have submitted your ticket
Once you have submitted your ticket, you will receive email notifications as the work progresses through key stages, for example when:
- the ticket is assigned a number
- is assigned to a member of the Publishing team
- moves through the process from Backlog, to Assigned, to In Progress and so on.
Correspondence on the ticket
There is sometimes email correspondence or phone calls about aspects of a ticket.
It is important that notes of any decisions relevant to the ticket are added to it via Comments.
What to do before your content is published
Before your content is published, please ensure:
- you have reviewed the final content
- the relevant press officer has been notified that the content is being published
- you have secured sign-off from your manager, or the subject lead
When you submit a brief to the content team, it is important that we are provided with a complete brief that covers all the important information. This ensures that we can progress your brief efficiently.
Please review the below checklist before you submit each new brief, to ensure that all the important information has been included.
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| title | The team are unable to progress incomplete briefs, so please make sure you have covered all of the points below. |
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Step-by-step guide
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