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The process of getting new content published
All new content must go through the above process. You must ensure:
- publications go through the Gateway process
- content is approved by the Comms team
- content adheres to the PHE publications standard
Once content is ready for upload, you will need to let us know using the JIRA Service Desk.
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Due to the recent system update, only registered JIRA users are now able to use all features of the JIRA service desk. |
Register for a JIRA account
If you do not have a JIRA account, you will need to register.
Please enter your PHE email address, password, and your full name i.e. 'John Smith'.
You will then receive a confirmation email with your details.
Once you are all set up and registered, please access the Service Desk with your username and password.
If you have any problems with JIRA, please refer to the JIRA & Agile Knowledge Base for support.
Submitting a new ticket on JIRA Service Desk
Please visit the Service Desk and select one of the following options:
- submit 2i
- update content
- request new content
- ask a question
- request GovDelivery support
What should be included in the form
Raise a request
Go to the service desk portal - https://jira.collab.test-and-trace.nhs.uk/servicedesk/customer/portal/12
At the bottom of the page select one of the two options depending on whether you have devolved author access to Whitehall publisher or not.
If you do, select the second option, if you do not, select the top one.
Standard Gateway Submission
Complete as many of the fields as possible. At At a minimum, the content team will need to know:
- details of the content that needs to be published
- the intended format - publication, press release
- the date the content needs to be published, or the embargo date
Please remember to also include details of:
- who will be using the content, and the reason they need access
- the lead point of contact for the content
- relevant links, including the existing location of the content (please include a web link, or URL)
Example of a completed request form
Then click Create.
This will create a new ticket in the Service Desk.
The ticket will be marked as Open.
What to do after you have submitted your ticket
Once you have submitted your ticket, you can continue to use Service Desk for communication about the job.will receive email notifications as the work progresses through key stages, for example when:
- the ticket is assigned a number
- is assigned to a member of the Publishing team
- moves through the process from Backlog, to Assigned, to In Progress and so on.
Correspondence on the ticket
There is sometimes email correspondence or phone calls about aspects of a ticket.
It is important that notes of any decisions relevant to the ticket are added to it via CommentsPlease keep all correspondence in the 'comments' on the ticket, and do not switch to email.
What to do before your content is published
Before your content is published, please ensure:
- you have reviewed the final content
- the relevant press officer has been notified that the content is being published
- you have secured sign-off from your manager, or the subject lead
After your content is published
The team will:
- notify you that the content has been published, or scheduled
- answer any questions you may have
- close the ticket
The ticket can be re-opened if there are any small changes to be made, i.e. minor spelling or grammar amends.
However if you have more substantive changes, such as making significant changes to text or images, or changing important dates or contact details, please open a new ticket.
Time delays when publishing via Whitehall Publisher
The Government Digital Service (GDS) has advised that Whitehall Publisher can sometimes experience delays of up to 30 minutes when adding new content to the GOV.UK live site.
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Learn more
- Log a request using our JIRA Service Desk
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