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The process of getting new content published

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All new content must go through the above process. You must ensure:

• publications go through the Gateway process
• content is approved by the Comms team
• content adheres to the PHE publications standard

Once content has been published, please raise a ticket on JIRA Service Desk.

You should use this ticket to:

• explain the task that needs to be completed
• communicate with the content team on the progress of the task
• relay any feedback

If you do not have a JIra Service Desk account, you will need to register.

Submitting a new ticket on JIRA Service Desk

Please visit the Service Desk and select one of the following options:

• submit 2i
• update content
• request new content
• ask a question

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What should be included in the form

Raise a request

Go to the service desk portal - https://jira.collab.test-and-trace.nhs.uk/servicedesk/customer/portal/12

At the bottom of the page select one of the two options depending on whether you have devolved author access to Whitehall publisher or not.

If you do, select the second option, if you do not, select the top one.

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Standard Gateway Submission

Complete as many of the fields as possible. At At a minimum, the content team will need to know:

• details of the content that needs to be published
• the intended format - publication, press release
• the date the content needs to be published, or the embargo date

Please remember to also include details of:

• who will be using the content, and the reason they need access
• the lead point of contact for the content
• relevant links, including the existing location of the content (please include a web link, or URL)

Example of a completed request form

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Then click Create.

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This will create a new ticket in the Service Desk.

The ticket will be marked as Open.

What to do after you have submitted your ticket

Once you have submitted your ticket, you will receive email notifications as the work progresses through key stages, for example when:

• the ticket is assigned a number
• is assigned to a member of the Publishing team
• moves through the process from Backlog, to Assigned, to In Progress and so on.

Correspondence on the ticket

There is sometimes email correspondence or phone calls about aspects of a ticket.

It is important that notes of any decisions relevant to the ticket are added to it via Comments.

What to do before your content is published

Before your content is published, please ensure:

• you have reviewed the final content
• the relevant press officer has been notified that the content is being published
• you have secured sign-off from your manager, or the subject lead

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Learn more

• How we publish news stories and press releases

• How we publish publications and collections

• Guide to the layout of the PHE homepage

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