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Raise a request

Go to the service desk portal - https://jira.collab.test-and-trace.nhs.uk/servicedesk/customer/portal/12

At the bottom of the page select one of the two options depending on whether you have devolved author access to Whitehall publisher or not.

If you do, select the second option, if you do not, select the top one.

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Standard Gateway Submission

Complete as many of the fields as possible. At a minimum, the content team will need to know:

• details of the content that needs to be published
• the intended format - publication, press release
• the date the content needs to be published, or the embargo date

Please also include details of:

• who will be using the content, and the reason they need access
• the lead point of contact for the content
• relevant links, including the existing

When you submit a new content request, we will need a brief that covers all the important information.

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Ensure content has been through the correct approvals

Content must go through the correct approval process before publication. This includes:

• gateway process for publications
• PHE publication standard
• approval from the Comms team

Submit a content request

Before you submit a new content request, you will need to register for a Jira Service Desk account.

Once you are registered with Jira Service Desk, please select one of these options:

• submit 2i
• update content
• request new content
• ask a new question

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Explain the request

• What kind of content needs to be published? 
• What format should we use - for example, is it a publication or a press release?
• Who will be using the content and why do they need access?
• When does the content need to be published?

Add important links and contacts

• Lead point of contact for this content
• Required publication date
• Embargo time and date, if this is applicable
• Existing location of the content (please include the a web link, or URL)
• Intended location of the new content (please include the URL)

Review and secure approvals

Then click Create.

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This will create a new ticket in the Service Desk.

The ticket will be marked as Open.

What to do after you have submitted your ticket

Once you have submitted your ticket, you will receive email notifications as the work progresses through key stages, for example when:

• the ticket is assigned a number
• is assigned to a member of the Publishing team
• moves through the process from Backlog, to Assigned, to In Progress and so on.

Correspondence on the ticket

There is sometimes email correspondence or phone calls about aspects of a ticket.

It is important that notes of any decisions relevant to the ticket are added to it via Comments.

What to do before your content is published

Before your content is published, please ensure:

• you have reviewed the final content
• the relevant press officer has been notified
• Review the final content
• Give your approval via the JIRA comments section
• Notify the relevant press officer that the content is being published
• Ensure you have secured sign-off from your manager, or the subject lead

Example of a completed request form

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Learn more

• How we publish news stories and press releases

• How we publish publications and collections

• Guide to the layout of the PHE homepage

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