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Raise a request
Go to the service desk portal - https://jira.collab.test-and-trace.nhs.uk/servicedesk/customer/portal/12
At the bottom of the page select one of the two options depending on whether you have devolved author access to Whitehall publisher or not.
If you do, select the second option, if you do not, select the top one.
Standard Gateway Submission
Complete as many of the fields as possible. At a minimum, the content team will need to know:
- details of the content that needs to be published
- the intended format - publication, press release
- the date the content needs to be published, or the embargo date
Please also include details of:
- who will be using the content, and the reason they need access
- the lead point of contact for the content
- relevant links, including the existing
When you submit a new content request, we will need a brief that covers all the important information.
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Submit a content request
Before you submit a new content request, you will need to register for a Jira Service Desk account.
Once you are registered with Jira Service Desk, please select one of these options:
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Explain the request
- What kind of content needs to be published?
- What format should we use - for example, is it a publication or a press release?
- Who will be using the content and why do they need access?
- When does the content need to be published?
Add important links and contacts
- Lead point of contact for this content
- Required publication date
- Embargo time and date, if this is applicable
- Existing location of the content (please include the a web link, or URL)
- Intended location of the new content (please include the URL)
Review and secure approvals
Then click Create.
This will create a new ticket in the Service Desk.
The ticket will be marked as Open.
What to do after you have submitted your ticket
Once you have submitted your ticket, you will receive email notifications as the work progresses through key stages, for example when:
- the ticket is assigned a number
- is assigned to a member of the Publishing team
- moves through the process from Backlog, to Assigned, to In Progress and so on.
Correspondence on the ticket
There is sometimes email correspondence or phone calls about aspects of a ticket.
It is important that notes of any decisions relevant to the ticket are added to it via Comments.
What to do before your content is published
Before your content is published, please ensure:
- you have reviewed the final content
- the relevant press officer has been notified
- Review the final content
- Give your approval via the JIRA comments section
- Notify the relevant press officer that the content is being published
- Ensure you have secured sign-off from your manager, or the subject lead
Example of a completed request form
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Learn more
- Find out about different types of content on GOV.UK
- How we publish publications and collections
- How we publish content to the homepage, including announcements
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