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JIRA Service Desk is a convenient way to manage your content request.
Service Desk allows you to:
- track the progress of your ticket
- provide feedback on the work to date
- see who is handling your request
- view what stage of the process your ticket has reached
Step 1. Log a ticket
You can make a content request using the Service Desk.
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The process of getting new content published
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All new content must go through the above process. You must ensure:
- publications go through the Gateway process
- content is approved by the Comms team
- content adheres to the UKHSA publications standard
Once content is ready for upload, you will need to let us know using the JIRA Service Desk.
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Due to the recent system update, only registered JIRA users are now able to use all features of the JIRA service desk. |
Your ticket is assigned to a member of the GOV.UK content team
The ticket will be assigned to a member of the GOV.UK Digital Content TeamTeam to process.
When the ticket has been assigned it is 'will be marked as In Progress'
Write links out as part of the sentence and in bold.
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Lists are the same as on GOV.UK pages:
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. This change will show up in 'Activity'.
The content team will be in touch with any questions on the ticket
If the content team has any questions, they will be added to the ticket and the status will change to Awaiting Feedback.
The message will show up in the request window.
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