| Category | Question | Answer | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Migration event | ||||||||||
| Migration details | What are the implications to me during Change over? | The Change over will occur during the weekend and so shouldn't affect those who are not working outside of usual hours. | ||||||||
| Migration details | Will essential services be available in the ways we need them? | Yes, there will be some change freezes but the migration will occur over a weekend when systems are not needed. | ||||||||
| Migration details | Will my Portal customers be able to use the portal during the migration weekend? | No, you will need to communicate to your customers that the Portal will not be available during the migration weekend. | ||||||||
| Migration details | How will we use the services in the future? | The services will be used in the same way, just with some cosmetic changes and minor functionality differences. | ||||||||
| Jira | ||||||||||
| Jira | What is a Parent of a ticket and why can't I see Epic link?Parent is the link between tickets and hierarchy. In Data centre it would have been an 'Epic link' between task and Epic, but these are all referred to as a 'Parent link' | Epic link has been removed in Cloud and replaced with Parent link. There should be no need to update your filters, dashboards where you use 'Epic' link as these should automatically be updated. For more information please click here | ||||||||
| Jira | How can I quickly add a comment in Jira to a ticket? | you You can add a comment using keyboard shortcut 'm'. To find more shortcuts | ||||||||
| Jira | What other shortcuts are available? | If you select the help ? icon it will allow you to view keyboard shortcuts:
| ||||||||
| Jira | Where can I view my boards now? | Through From the side bar - select 'Projects' and the relevant project and all boards will be displayed underneathlisted beneath. | ||||||||
| Jira | Dashboards - will they be migrated as is? | Dashboards may be broken as there are a number of 'gadgets' that don't exist in the cloud. You will need to reconfigure your dashboard with appropriate gadgets available. | Jira | My project has Canned Responses set up, will these work the same in cloud? | The configured canned responses cannot be migrated automatically to Cloud, so the project administrators will need to configure them in Cloud post-migration. | |||||
| Jira | Jira | Will Elements Connect still be available? | Elements Connect add-on will not be available on Cloud, so we implement a workaround using Assets. | Will my automation rules be migrated? | Automation rules are manually recreated. If you notice any are not working as expected post migration, the Project admin, rule owner or digital tools will be able to support you. | |||||
| Jira | I use JMWE (Jira workflow extensionsMisc Workflow Extensions) - will those be migrated over. | The main difference between JMWE for Jira Data Center/Server and JMWE for Jira Cloud extensions is that Data Center uses Groovy scripting whereas Cloud uses a combination of Nunjucks and Jira expressions. These will be updated accordingly during migration and should work as expected. | ||||||||
| Jira | Advanced Roadmaps - will all of my data be migrated over? | These are referred to as 'Plans' in Cloud. Most data will be migrated over but there are some limitations (limitations e.g. private filters, unsaved scenario data, saved views). You will need to manually recreate those. | ||||||||
| Jira | What is JQL | Jira query language. You can search and filter using this - there is no change to this from Data centre. It works in the same way. Guidance found here: Unlock Advanced Search with Jira Query Language (JQL) | ||||||||
| Jira | What does JSM mean? | Jira Service Management. A Project specifically for Service desk projects this currently exists in Data centre.projects. | ||||||||
| Jira | Can I still create a personal dashboard? | Yes, you can still create a personal dashboard in Jira Cloud. | ||||||||
| Jira | How can I switch between boards? | Under your 'Project' on the left-hand menu - you will see a dropdown of all boards you have access to in that project. | Jira- Rest API | Will Rest API remain the same? | Details to follow | |||||
| Project Admin - Jira | Project roles - How do I add users to my Jira project? | This is found Now under 'People' = in Jira Cloud (previously 'Users and Roles') | ||||||||
| Jira - XRay | Xray - will all of my Xray data be migrated? | Xray data will be migrated over. There will be some differences in the look, layout of Xray in Cloud and some reports have been removed by the vendor in Cloud. | More information can be found xxxx | |||||||
| Project Admin - Jira | Default assignee and Project lead | Is now under 'Summary | ||||||||
| Confluence | ||||||||||
| - where can I view them? | This can now be seen under Project settings and 'Summary' | |||||||||
| Confluence | Confluence | Home option view | This will allow you to view things you have worked on recently, drafts and starred items||||||||
| Confluence | Will my public | spacesspace be available on the Cloud | Yes, this will remain the same. If a public space was in Data Centre then it will remain the same when we migrate. | |||||||
| Jira/Confluence | Help option | This is a useful feature to help you and will change what it suggests depending on where you are in the page/space/project | ||||||||
| Confluence | New Feature - Automations | This is a NEW feature allows you to create automation within Confluence. For more information click here | ||||||||
| Confluence | Create new pages quickly in your space. | A Quick way to create - click the 3 dots (...) by a page tree and select to create a page. | ||||||||
| Confluence | How do I Re-order the pages in my space? | You can now reorder pages on your space by dragging and dropping whilst on your space. | ||||||||
| Confluence | Managing permissionsHow do I manage my space permissions? | You can set manage your space access as if you are a space admin under by selecting 'Space settings' from the side-bar and then go to 'Space access' | ||||||||
| Confluence | Bulk archive pages | You can now bulk archive pages in Confluence | Confluence | What are the Old and New EditorEditors in Confluence? | The new editor in Confluence gives more functionality. Migrated pages will migrate over with the old editor but you can select to update to the 'New Editor' during page updates.
**reach out to digital tools to support as your content might be impacted when updating to New Editor** | |||||
| Confluence - Aura | Aura data will be migrated over but will need to be manually configured | Currently working on a solution to migrate those over as they won't migrate over. | ||||||||
| Confluence | Will my Confluence Favourites be migrated? | No, you will need to set any items as favourites again from scratch after the consolidationreset your favourites. | ||||||||
| Confluence | Will I be able to access some confluence spaces anonymously as I could before? ( | PortaPortal-only users) | In Cloud, UKHSA security team's decision was to restrict any Confluence space from being anonymously accessible. This means that the Confluence spaces that were used in the JSM projects will not be available to the customers, so no results from pages from those spaces will appear on the search. | |||||||
| Confluence | I used a Personal Space in Confluence in Data Centre - will i I still be able to access it? | Personal spaces will not be migrated. You should copy/save any required information in into a restricted page in within your current team/project space. . (you can choose to restrict access to the page if necessary) | ||||||||
| Confluence | What are whiteboards in Confluence? | https://www.atlassian.com/software/confluence/whiteboards | ||||||||
General | ||||||||||
| Avatar | Will my avatar be migrated? | No, The avatars that the users had on the server will. not be migrated into Cloud, so you will need to re-add it manually. | ||||||||
AI feature | What are the "AI" features I can see? | These will be features are disabled for UKHSA although you will still be able to see itthe 'AI' icon. | ||||||||
| Jira and Confluence | Will Confluence Space Shortcuts be migrated? | No, Shortcuts will be lost and the Project/Space admins will need to recreate these post migration. We recommend you record which shortcuts you currently have before migration to make recreation easier afterwards. | ||||||||
| Portal users | I'm a portal only user and use a specific URL to raise a ticket with the service desk, will this be the same in cloud? | In cloud the URL will be different and will be shared ahead of migrationgo live. | ||||||||
| Jira Service Management | ||||||||||
| JSMAssets | What are Assets? | Assets replaces 'Elements Connect' . You can view details on our Learning Hub and also view information from Atlassian here | ||||||||
| JSM Terminology | Can you clarify some of the terminology in a JSM project? | Agent An Agent is a person Agent, Person who operates and works on a JSM Project to provide the service Customer, Person A Customer is a person who logs requests for service within JSM Portal, Place The Portal is where a customer can view requests (issues/tickets) or create new request | ||||||||
| JSM side bar | Keyboard shortcut for opening and closing the side panel is [ key | |||||||||
| JSM project | Bulk transition of tickets now available | |||||||||
| JSM | Views option | Allows you to visualise your work on a board and calendar | ||||||||
. The portal is also where approvals can be actioned. | ||||||||||
| JSM | Can I Bulk transition tickets in a JSM project? | Yes, you can now select multiple tickets to bulk transition or bulk approve. | ||||||||
| JSM | What are Forms? | Forms are really | JSM | Directory | JSM | New! forms feature | Forms useful for dynamic forms you want your customers to complete | JSM | SLAS | Managed via the SLA. Same functionality - sleeker process as all in one place You can now use priorities to order your SLA goals. More information can be found on the Atlassian site here |
| JSM | Will my JSM reports be migrated over? | Yes they should your JSM reports will be migrated over. | ||||||||
| JSM | Will my customers view change on the Portalsee a difference when we migrate to cloud? | No, the portal will remain the samsame for your customers. Just a new URL. | ||||||||
| JSM | How will our Portal users access the Service Desk Portal? | They will access in the same way with the new URL. | ||||||||
| JSM | What will happen when a customer responds to an old email during | migrationthe migration window? | The issue ID remains the same when we migrate, so the comment will be added to the ticket | .|||||||
...
| title | FAQ Archive |
|---|
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Will the functionality be the same?
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This depends which organisation you are currently a part of:
- DHSC and external users: Will be guested into the system and keep their current email addresses
- UKHSA: Emails will remain as is currently
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The users will need to set any items as favourites again from scratch after the consolidation.
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Shortcuts will be lost and the space admins will need to define the shortcuts list from scratch after the consolidation. We recommend you record which shortcuts you currently have before migration to make recreation easier afterwards.
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Cloud will send all the emails by the default email address:
Project admin also have the option to set the below custom email address in their projects following those steps. This is something that can be done project-by-project and cannot be applied in bulk to all the projects.
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In Cloud those email addresses are changing, any user who had access to the JSM portal needs to use the new email address after the go-live.
The old email addresses will be deprecated on the cut-off date and any emails send to them will be lost.
The list of the old and the new email addresses can be found here.
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Projects affected:
- Global Public Health
- Archived -- SHAPE Service Desk
- Research Publications
- JEGS
- JIRA Support
- ARSAC Approvals
- Archived -- Kainos Test & Trace
- Publication Standard
- GOV.UK Publishing
- Culture Collections
- Gateway Publishing
- Intranet Publishing Service Desk
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20
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In Cloud the REST API can be slightly different and the REST Endpoints can change.
Please follow the Jira Cloud REST API documentation and the Confluence Cloud REST API documentation and adjust any REST calls accordingly.
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In Cloud Scriptrunner behaviours have limited functionalities.
You can find a detailed analysis for PHE and an analysis for Halo on which Behaviours will be available in Cloud, for which of them we need to apply a workaround and what are the limitations and the impact.
| as normal. | |
| JSM | My project |
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| has Canned Responses set up, will these work the same in cloud? | The configured canned responses cannot be migrated automatically to Cloud, |
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On Cloud Scriptrunner JQLs are not working on Automations, so the below 3 automations will not work:
- GPME - Field Change - Send email on attachment added
- V2 of ARSAC - Schedule - Reminders for Approvers
- GPH - Schedule - Post-trip form reminder
- Status In Development based on Sub-task being in progress
More details here: Halo - Automations Analysis#AutomationRulesthatwillnotworkonCloud-HaloActionRequired
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Jira@digitaltools.ukhsa.gov.uk
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| we will be re-creating these for you post migration. | ||
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There are a number not available in Cloud or may be different. Any no longer available will not migrate over and will be lost.
A number of Xray gadgets not available in cloud.
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you can export issues into a documnet view, create your own templates.
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