| # | Category | Question | Answer |
|---|---|---|---|
| 1 | General | What are the implications to me be during Change over? | The Change over will occur during the non working hours of the weekend and so shouldn't affect those who are not working outside of usual hours. |
| 2 | General | Where can I find more information? | The Comms Hub! Please use the other pages on this space to find more information |
| 3 | Technical | Dashboards - will they be migrated as is? | Dashboards may be broken as there are a number of 'gadgets' that don't exist in the cloud. You will need to reconfigure your dashboard with appropriate gadgets available. |
| 4 | Migration | Will my spaces/projects be migrated as-is? | Most areas will be migrated, there will be some change freezes implemented, after which further changes will not be migrated. We will communicate these as early as possible to affected users. |
| 5 | Migration | Will there be downtime to services? | There will be downtime over the weekend when the migration occurs, we will make sure to communicate this as early as possible to all affected users. |
| 6 | General | How will we use the services in the future? | The services will be used in the same way, just with some cosmetic changes and minor functionality differences. |
| 7 | Migration | Will essential services be available in the ways we need them? | Yes, there will be some change freezes but the migration will occur over a weekend when systems are not needed. |
| 8 | General | Will my avatar be migrated? | No, The avatars that the users had on the server will. not be migrated into Cloud, so if you need to keep the same they will need to re-add it manually. |
| 9 | Technical | Will my Confluence Favourites be migrated? | No, you will need to set any items as favourites again from scratch after the consolidation. |
| 10 | Technical | Will Confluence Space Shortcuts be migrated? | No, Shortcuts will be lost and the Project/Space admins will need to recreate these post migration. We recommend you record which shortcuts you currently have before migration to make recreation easier afterwards. |
| 11 | General | Will Elements Connect still be available? | Elements Connect add-on will not be available on Cloud, so we implement a workaround using Assets. |
| 12 | Technical | I'm a portal only user and use a specific URL to raise a ticket with the service desk, will this be the same in cloud? | In cloud the URL will be different and will be shared ahead of migration. |
| 13 | Technical | My project has Canned Responses set up, will these work the same in cloud? | The configured canned responses cannot be migrated automatically to Cloud, so the project administrators will need to configure them in Cloud post-migration. |
| 14 | Technical | Will my automation rules be migrated? | Automation rules are manually recreated. If you notice any are not working as expected post migration, the Project admin, rule owner or digital tools will be able to support you. |
| 15 | Technical | Will I be able to access some confluence spaces anonymously as I could before? (Porta-only users) | In Cloud, UKHSA security team's decision was to restrict any Confluence space from being anonymously accessible. This means that the Confluence spaces that were used in the JSM projects will not be available to the customers, so no results from pages from those spaces will appear on the search. |
| 16 | Confluence | I used a Personal Space in Confluence in Data Centre - will i still be able to access it? | Personal spaces will not be migrated. You should copy/save any required information in a restricted page in your current team/project space. |
| 17 | Technical | Xray - will all of my Xray data be migrated? | Xray data will be migrated over. There will be some differences in the look, layout of Xray in Cloud and some reports have been removed by the vendor in Cloud. |
| 18 | Technical | I use JMWE (Jira workflow extensions) - will those be migrated over. | The main difference between JMWE for Jira Data Center/Server and JMWE for Jira Cloud extensions is that Data Center uses Groovy scripting whereas Cloud uses a combination of Nunjucks and Jira expressions. These will be updated accordingly during migration and should work as expected. |
| 19 | Technical | Advanced Roadmaps - will all of my data be migrated over? | Most data will be migrated over but there are some limitations (private filters, unsaved scenario data, saved views) |
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