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Update from Technology - Transition to Jira and Confluence Cloud

In December we announced our plans to migrate UKHSA Jira and Confluence to Cloud.  Activities are currently underway and we are currently on track for go-live in March 2025.


CHANGE FREEZE

To ensure the stability and reliability of our Jira and Confluence environments during this critical pre-migration period, we are implementing a Change Freeze effective from now.

Why is this necessary?

The change freeze is being introduced to minimise risks and prevent migration issues. By temporarily halting updates, we aim to avoid introducing changes that could unintentionally affect system performance or availability. 

What does this mean for you?

(tick) There is no change to the availability of Jira and Confluence and you can continue to use both tools.  The Digital Tools Team will be able to fulfil new business critical basic project requests without the Xray Test Management app and basic new Confluence spaces only.


(error) The Digital Tools team will be unable to fulfil requests for new configuration items such as

  • New custom fields
  • New workflows, issue types or any other new configuration schemes
  • New Automations
  • New plug in requests
  • New scripts using Scriptrunner 
  • New business critical projects using Xray Test Management app
  • Non business critical new projects or new confluence spaces 

(error) If you are a project admin we would ask you to refrain from creating any new automations in your projects during the change freeze.  The reason for this is that we would be unable to guarantee that the automations will be available in the cloud instance after migration.  If you have any concerns over this please contact us.

  
Warning
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titleExceptions:

Any business critical or emergency changes required to address incidents impacting system availability or performance will be evaluated on a case-by-case basis.


ice cube What happens after the freeze?

Once we have migrated and completed our post migration checks, the change freeze will end and the normal change management processes will resume.

Thank you for your understanding and cooperation, if you have any questions or concerns, please contact us 

Plug ins 

One of the benefits of moving to Cloud is the additional features the product provides as standard.  This has meant that we were able to review our current plug ins that come at an extra cost and we have decided not to renew the Easy Agile Team Rhythm plug in. 

What did this plug in provide?

This plug in provided user story mapping, planning poker and retrospectives.

What options do I now have?

Confluence currently offers the ability to create retrospectives as standard.  But please stand by for new features in Confluence Cloud that will include templates for User Story Mapping and Planning Poker.

What do I do if I can no longer access my teams Retrospectives in Jira?

Please raise a ticket in ServiceNow and the Digital Tools Team will assist.


Personal Confluence Spaces

Personal Confluence Spaces will not be migrated. If you have a current active personal Confluence Space, you will receive an email from the project team shortly with more details of action you need to take


User Acceptance Testing

There is still time to volunteer to support the project with UAT (Jan/Feb 2025) and help us test the new system and report any issues – if you would like to volunteer please complete a short form here

 

Project Timeline

                                            Volunteer for UAT here


Stay Informed

  • You will experience some visual and functional differences between the current version and the cloud version - check out the familiarisation videos here
  • Check out the Comms Hub for more information
  • The project team will be providing awareness sessions where you can find out more on SaaS features and functionality, and an opportunity to ask questions - once dates/times are confirmed you can get involved here
  • Consider joining the Microsoft Teams Atlassian User Community
  • Regular updates will be provided here – we will let you know when there is a new update via ‘banner’ on Jira/Confluence
  • If you have any questions, please use this form or check out the FAQs
  • If you have any concerns or need support, please reach out to the UKHSA Atlassian Project Team