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#CategoryQuestionAnswer
1General ConsolidationWill the functionality be the same?Most functionality will be the same, there will be some minor changes to apps and integrations as well as functionality, please see the other pages on the Comms Hub for more details.
2General ConsolidationWill my email need to be UKHSA to log on to the system?

This depends which organisation you are currently a part of:

  • DHSC and external users: Will be guested into the system and keep their current email addresses
  • UKHSA: Emails will remain as is currently
3General ConsolidationWhat are the implications to me be during Change over?The Change over will occur during the non working hours of the weekend and so shouldn't affect those who are not working outside of usual hours.
4General ConsolidationWhere can I find more information?The Comms Hub! Please use the other pages on this space to find more information, they include training, detailed lists of the changes and the T-minus Plan showing dates of changes. If you have any further questions please email us using the form at the bottom of this page. We also have a dedicated Pulse space with more articles.
5MigrationWill my spaces/projects be migrated as-is?Most areas will be migrated, there will be some change freezes implemented, after which further changes will not be migrated. We will communicate these as early as possible to affected users.
6MigrationWill we, and if so when will we lose access to Confluence? You will not lose access to Confluence or Jira, the platforms will be moved to cloud. You're SSO will be through Atlassian access, other than that there will only be some minor functionality changes. 
7MigrationWill there be downtime to services? There will be downtime over the weekends when the migration occurs, we will make sure to communicate this as early as possible to all affected users.
8General ConsolidationHow will we use the services in the future?The services will be used in the same way just with some minor functionality changes.
9Organisation SpecificHow and when will I change over my UKHSA/DHSC email and username? This will occur before the migration, most users should now have a UKHSA email account.
10MigrationWill essential services be available in the ways we need them? Yes, there will be some change freezes but the migration will occur over a weekend when systems are not needed.
11General ConsolidationHow will we sign on to Jira and Confluence after the change?In Cloud, users will authorize through the UKHSA Active Directory. This means that they will need to use their email address and then log in using the credentials that they have on the AD along with the MFA validation.
12General ConsolidationWill my avatar be migrated?No, The avatars that the users had on the server will. not be migrated into Cloud, so if you need to keep the same they will need to re-add it manually.
13General ConsolidationWhich address will email notifications come from?

Cloud will send all the emails by the default email address:

Project admin also have the option to set the below custom email address in their projects following those steps. This is something that can be done project-by-project and cannot be applied in bulk to all the projects.

14General ConsolidationWill Elements Connect still be available?Elements Connect add-on will not be available on Cloud, so we implement a workaround using Assets.
15TechnicalI'm a portal only user and use a specific URL to raise a ticket with the service desk, will this be the same in cloud?In cloud the URL will be different.
16TechnicalMy project has been set up with custom incoming emails which were used by the JSM customers to send emails there and raise a ticket to Jira. Will this be the same in cloud?

In Cloud those email addresses are changing, any user who had access to the JSM portal  needs to use the new email address after the go-live.

The old email addresses will be deprecated on the cut-off date and any emails send to them will be lost.

The list of the old and the new email addresses can be found found here.

17TechnicalIs my project one of the ones affected by Q15Q13? 

Projects affected:

  • Global Public Health
  • Archived -- SHAPE Service Desk
  • Research Publications
  • JEGS
  • JIRA Support
  • ARSAC Approvals
  • Archived -- Kainos Test & Trace
  • Publication Standard
  • GOV.UK Publishing
  • Culture Collections
  • Gateway Publishing
  • Intranet Publishing Service Desk

18

TechnicalI use REST API calls to interact with the instance and perform different activities. Will this still be possible in the cloud?

In Cloud the REST API can be slightly different and the REST Endpoints can change.

Please follow the Jira Cloud REST API documentation and the Confluence Cloud REST API documentation and adjust any REST calls accordingly.

19TechnicalMy project uses behaviours, will these change at all?

In Cloud Scriptrunner behaviours have limited functionalities.

You can find a detailed analysis for PHE and an analysis for Halo on which Behaviours will be available in Cloud, for which of them we need to apply a workaround and what are the limitations and the impact.

20TechnicalMy project has Canned Responses set up, will these work the same in cloud?The configured canned responses cannot be migrated automatically to Cloud, so the project administrators will need to configure them in Cloud post-migration.
21TechnicalSome of my automation rules don't seem to be working.

On Cloud Scriptrunner JQLs are not working on Automations, so the below 3 automations will not work:


22TechnicalI'm having an issue with scripted fieldsScriptrunner scripted fields cannot be used in JQL filters on Cloud, as there is a limitation by the add-on vendor. Any filters that are using scripted fields need to be updated by the users.
23TechnicalI can't see all the message fields I am used to. The following message fields are not available in cloud https://confluence.collab.test-and-trace.nhs.uk/x/bZBkKQ.
24TechnicalWill I be able to access some confluence spaces anonymously as I could before? (Porta-only users)In Cloud, UKHSA security team's decision was to restrict any Confluence space from being anonymously accessible. This means that the Confluence spaces that were used in the JSM projects will not be available to the customers, so no results from pages from those spaces will appear on the search.

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