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- track the progress of your ticket
- provide feedback on the work to date
- see who is handling your request
- view what stage of the process your ticket has reached
A new ticket is logged in Service Desk
You can make a content request using the Service Desk.
This will create a new ticket in the Service Desk. The ticket is marked as Open
Your ticket is assigned to a member of the GOV.UK content team
The ticket will be assigned to a member of the GOV.UK Digital Content Team to process.
When the ticket has been assigned it will be marked as In Progress. This change will show up in 'Activity'
The content team will be in touch with any questions on the ticket
If the content team has any questions, they will be added to the ticket and the status will change to Awaiting Feedback
The message will show up in the request window.
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The process of getting new content published
All new content must go through the above process. You must ensure:
- publications go through the Gateway process
- content is approved by the Comms team
- content adheres to the PHE publications standard
Once content is ready for upload, you will need to let us know using the JIRA Service Desk.
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Due to the recent system update, only registered JIRA users are now able to use all features of the JIRA service desk. |