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Once you have submitted a ticket to Service Desk, a member of the content design Content Design team will be assigned to work on it.
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- your open requests
- what type of request it is
- their current status
Provide feedback
If you click on a ticket, you can see any comments from the content designer who is working on it.
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Once you have provided your feedback, click Add.
Resolve the ticket
The content designer will then respond to your comments on the ticket.
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Repeat this process until the page is ready for publication and the ticket is closed.
Email notifications
JIRA will automatically send you email notifications.
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