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- click on the 'Details' tab
- check the width and height of the image in the 'Image' sub menusubmenu
- ensure that the image is 960 x 640 pixels (in the example below, the image dimensions are too large)
What to do if your image is not in the correct dimensions
Please resize the image yourself using the crop function in https://support.microsoft.com/en-gb/help/27916/windows-10-edit-photos-videos
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