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Raise a request

Choose one of the following options:

• Submit 2i - submit content drafted on Whitehall Publisher for 2nd eyes
• Update content - update existing content on GOV.UK
• Request new content - request new content on GOV.UK
• Request announcement - request a press release or news story
• Ask a new question - report a problem or request content advice
• Request GovDelivery support - GovDelivery is an email communications platform used across government and the wider public

Your request will be added to the list for processing.

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A new ticket is logged in Service Desk

You can make a content request using the Service Desk.

This will create a new ticket in the Service Desk. The ticket is marked as Open

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What should be included in the form

Go to the service desk portal - https://jira.collab.test-and-trace.nhs.uk/servicedesk/customer/portal/12

At the bottom of the page select one of the two options depending on whether you have devolved author access to Whitehall publisher or not.

If you do, select the second option, if you do not, select the top one.

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Standard Gateway Submission

Complete as many of the fields as possible. At At a minimum, the content team will need to know:

• details of the content that needs to be published
• the intended format - publication, press release
• the date the content needs to be published, or the embargo date

Please remember to also include details of:

• who will be using the content, and the reason they need access
• the lead point of contact for the content
• relevant links, including the existing location of the content (please include a web link, or URL)

Example of a completed request form

Then click Create.

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This will create a new ticket in the Service Desk.

The ticket will be marked as Open.Image Removed

What to do after you have submitted your ticket

Once you have submitted your ticket, you can continue to use Service Desk for communication about the job.will receive email notifications as the work progresses through key stages, for example when:

• the ticket is assigned a number
• is assigned to a member of the Publishing team
• moves through the process from Backlog, to Assigned, to In Progress and so on.

Correspondence on the ticket

There is sometimes email correspondence or phone calls about aspects of a ticket.

It is important that notes of any decisions relevant to the ticket are added to it via CommentsPlease keep all correspondence in the 'comments' on the ticket, and do not switch to email.

What to do before your content is published

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