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You've reached the Getting Started section of the web content knowledge base.
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This section contains information on:
how to register for the JIRA Service Desk
how to use the Jira Service Desk and raise tickets
Go back to the main menu to see our full list of articles.
The JIRA GOV.UK service desk is a convenient way to manage getting your content published.
Service Desk allows you to:
now the preferred way to communicate with the publishing team.
If you need a new piece of content created and published, or existing content edited, or just want a review of planned content to check that it conforms with PHE style and accessibility guidelines, create a Jira ticket.
As soon as they're created, Jira tickets come through to the Publishing team inbox, where they are automatically assigned a Gateway number and are then assigned to a member of the team, who will be in touch about next steps.
Jira allows you to:
- create a ticket and a Gateway number
- be assigned a member of the team to manage the work
- track the progress of your ticket
- provide feedback on the work to date
- communicate with members of the Publishing team about work in progress
- make any ongoing changes to the jobsee who is handling your request
- view what stage of the process your ticket has reached
- be kept informed by email alerts whenever a new comment is posted on the Jira ticket
- receive an email alert when the work is published