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  • explain the task that needs to be completed
  • communicate with the content team on the progress of the task
  • relay any feedback


Due to the recent system update, only registered JIRA users are now able to use all features of the JIRA service desk.


Registering for a JIRA account


If you do not have a JIra Service Desk JIRA account, you will need to to register.


Please enter your PHE email address, password, and your full name i.e. 'John Smith'


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You will then receive a confirmation email with your details.


Once you are all set up and registered, please access the Service Desk with your username and password.

Submitting a new ticket on JIRA Service Desk

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  • submit 2i
  • update content
  • request new content
  • ask a question

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What should be included in the form

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