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This will create a new ticket in the Service Desk. The ticket is marked as Open
Your ticket is assigned to a member of the GOV.UK content team
The ticket will be assigned to a member of the GOV.UK Digital Content Team to process.
When the ticket has been assigned it will be marked as In Progress. This change will show up in 'Activity'
The content team will be in touch with any questions on the ticket
If the content team has any questions, they will be added to the ticket and the status will change to Awaiting Feedback
The message will show up in the request window.
Submitting a new ticket on JIRA Service Desk
What should be included in the form
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The ticket can be re-opened if there are any small changes to be made, i.e. such as minor spelling or grammar amends.
However, if you have more substantive changes, such as making significant changes to text or images, or changing important dates or contact details, please open a new ticket.
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