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Raise a request
Go to the service desk portal - https://jira.collab.test-and-trace.nhs.uk/servicedesk/customer/portal/12
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If you do, select the second option, if you do not, select the top one.
Standard Gateway Submission
Complete as many of the fields as possible. At a minimum, the content team will need to know:
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The ticket will be marked as Open.
What to do after you have submitted your ticket
Once you have submitted your ticket, you will receive email notifications as the work progresses through key stages, for example when:
- the ticket is assigned a number
- is assigned to a member of the Publishing team
- moves through the process from Backlog, to Assigned, to In Progress and so on.
Correspondence on the ticket
There is sometimes email correspondence or phone calls about aspects of a ticket.
It is important that notes of any decisions relevant to the ticket are added to it via Comments.
What to do before your content is published
Before your content is published, please ensure:
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