As a leader, you play a crucial role in preparing your team for the change. You will do so by cascading relevant information and updates, and in providing reassurance, and highlighting any issues that may arise.
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Know and understand how to communicate the change to your team using the Key Message Framework
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Provide a briefing and Q&A for your team using the Engagement Toolkit
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Join the User Community to keep up to date with latest news and readiness activities
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Keep the conversation going through team meetings, cascading information on progress
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Encourage engagement in the Pulse Checks, and keep an eye out for readiness updates
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Make time for SMEs within your team to participate in UAT, so any local reports, dashboards and specific use cases can be assured