I am a Subject Matter Expert (SME) and play a key role in understanding the business needs of the projects and teams I am responsible for.
I want to understand the detail and specifics of both the technical side of the consolidation as well as any user experience changes.
About me
My role:
- I am a designated administrator license holder for Jira and/or Confluence
- I am the key point of contact for changes, advice or guidance in use of these tools for those within my team
- I have a key role in the migration of data and recreation of links in Confluence and Jira.
What is important to me:
- Having a detailed understanding of how the tools work, the definitions and rationale that sit behind what the user sees on screen
- Being able to triage and resolve issues quickly without having to raise a ticket
Preferred channels:
- Technology Newsletter
- Direct emails
- Regular technical briefings on progress and business decisions
Impacts
What's in it for me:
- Consolidated ways of working across teams and functions that support better collaboration
- Some upgrade to apps and integrations
- Future functionality upgrades as the Cloud offering evolves
Impacts I may experience:
- Changes to dashboards, trackers or reports that may require time and effort to reconfigure
- User issues that will require technical fix
- Users requiring support and guidance as they adapt to new ways of working
- Changes to drop-down options, definitions, iconography, look and feel and certain system behaviours
- Minor process change associated with move to Assets (Insight) from Elements Connect
- Effort during the migration migrate data using Atlassian tools, some manual migration and recreation of links, dashboards and reports.
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As a licensed administrator, you have the best view of what the changes to Jira and Confluence will mean for your projects and teams.
You have a crucial role in translating the impacts for my colleagues.
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Join the User Community to keep up to date with latest news and readiness activities
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Work with your team/s to identify any specific use cases that will require testing in UAT
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Provide feedback – let us know how we’re doing and if you need anything
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Complete the training
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Work with your Project Lead and/or departmental lead to keep the conversation going in your team meetings, cascading key updates and hosting Q&A
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Engage with the Pulse Check surveys to help us track readiness
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