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| # | Question | Answer |
|---|---|---|
| 1 | Will the functionality be the same? | Most functionality will be the same, there will be some minor changes to apps and integrations as well as functionality, please see the other pages on the Comms Hub for more details. |
| 2 | How will the change affect OHID? | OHID have been factored into all changes and will be provided access through their DHSC account the Azure Devops to access Jira and Confluence. |
| 3 | Will my spaces/projects be migrated as-is? | Most areas will be migrated, there will be some change freezes implemented, after which further changes will not be migrated. We will communicate these as early as possible to affected users. |
| 4 | Will we, and if so when will we lose access to Confluence? | You will not lose access to Confluence or Jira, the platforms will be moved to cloud. You're SSO will be through Atlassian access, other than that there will only be some minor functionality changes. |
| 5 | Will there be downtime to services? | There will be downtime over the weekends when the migration occurs, we will make sure to communicate this as early as possible to all affected users. |
| 6 | How will we use the services in the future? | The services will be used in the same way just with some minor functionality changes. |
| 7 | How and when will I change over my T&T/DHSC email and username? | This will occur before the migration, most users should now have a UKHSA email account. |
| 8 | Will essential services be available in the ways we need them? | Yes, there will be some change freezes but the migration will occur over a weekend when systems are not needed. |
| 9 | What will the new system looks like? | The new system will look largely the same |
| 10 | How will we sign on to Jira and Confluence after the change? | In Cloud, users will authorize through the UKHSA Active Directory. This means that they will need to use their email address and then log in using the credentials that they have on the AD along with the MFA validation. |
| 11 | Will my avatar be migrated? | No, The avatars that the users had on the server will. not be migrated into Cloud, so if you need to keep the same they will need to re-add it manually. |
| 12 | Which address will email notifications come from? | Cloud will send all the emails by the default email address: Project admin also have the option to set the below custom email address in their projects following those steps. This is something that can be done project-by-project and cannot be applied in bulk to all the projects. |
| 13 | Will Elements Connect still be available? | Elements Connect add-on will not be available on Cloud, so we implement a workaround using Assets. |
| 14 | I'm a portal only user and use a specific URL to raise a ticket with the service desk, will this be the same in cloud? | In cloud the URL will be different. |
| 15 | My project has been set up with custom incoming emails which were used by the JSM customers to send emails there and raise a ticket to Jira. Will this be the same in cloud? | In Cloud those email addresses are changing, any user who had access to the JSM portal needs to use the new email address after the go-live. The old email addresses will be deprecated on the cut-off date and any emails send to them will be lost. The list of the old and the new email addresses can be found here. |
| 16 | Is my project one of the ones affected by Q15? | Projects affected:
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| 17 | I use REST API calls to interact with the instance and perform different activities. Will this still be possible in the cloud? | In Cloud the REST API can be slightly different and the REST Endpoints can change. Please follow the Jira Cloud REST API documentation and the Confluence Cloud REST API documentation and adjust any REST calls accordingly. |
| 18 | My project uses behaviours, will these change at all? | In Cloud Scriptrunner behaviours have limited functionalities. You can find a detailed analysis for PHE and an analysis for Halo on which Behaviours will be available in Cloud, for which of them we need to apply a workaround and what are the limitations and the impact. |
| 19 | My project has Canned Responses set up, will these work the same in cloud? | The configured canned responses cannot be migrated automatically to Cloud, so the project administrators will need to configure them in Cloud post-migration. |
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